These Terms and Conditions May Change
We reserve the right to update or modify these terms and conditions at any time without prior notice. Your use of www.katchklothing.com following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.
Limitations of Liability
The Ketch Klothing Private Limited shall not assume any responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this website or your downloading of any materials, from this website. IN NO EVENT WILL THE Ketch Klothing Private Limited NOR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS, ASSIGNS, RETAIL PARTNERS NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THIS WEB SITE BE LIABLE TO ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEB SITE, ANY WEB SITES LINKED TO THIS WEB SITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
IN THE EVENT OF ANY PROBLEM WITH THIS WEBSITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS WEBSITE. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON OR THROUGH THIS WEB SITE, YOU AGREE THAT YOUR REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS OR SUPPLIER OF SUCH SERVICES, IN ACCORDANCE WITH SUCH MANUFACTURER’S OR SUPPLIER’S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE RETURNS AND REFUNDS POLICIES POSTED ON THIS WEB SITE.
Copyright and Trademark
Unless otherwise indicated, material on this website, including but not limited to texts, images, illustrations, software, audio clips, video clips, animation files, is subject to the copyright and trademark rights of The Ketch Klothing Private Limited. Consequently, the material on this website may not be copied, reproduced, modified, posted, transmitted, distributed, in whole or in part in any form whatsoever, without the prior written consent of The Ketch Klothing Private Limited. All rights reserved.
Products, Content and Specifications
All features, content, specifications, products and prices of products and services described or depicted on this website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services in this website at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state and international laws in regard to the possession, use and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used only in a lawful manner.
Shipping Limitations
When an order is placed, it will be shipped within 7 working days to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this website. All purchases from this website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
Duties and Taxes
You are responsible for duties and taxes outside Singapore. All items entering a foreign country are subject to customs inspection and assessment of the duties and taxes in accordance with that country’s national laws.
Your Account
You are responsible for maintaining the confidentiality of your account and password information, and you agree to accept responsibility for all activities that occur under your account and password. This website and The Ketch Klothing Private Limited reserves the right to refuse service, terminate accounts remove or edit content or cancel orders.
By placing an order, you warrant that you are over 18 years of age, and that you are providing www.katchklothing.com with accurate, truthful information and that you have the authority to place the order.
RETURNS & EXCHANGES POLICY
Cancellation Policy:
Weavekala has always prioritised customer satisfaction, with this view our cancellation policy is simple and convenient.
How do I cancel an order on www.katchklothing.com?
If you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
- If you cancel your order before your product has shipped, we will refund the entire amount.
- We will not take cancellation request once the product has been shipped.
Return Policy:
Product Quality issues:
In the case of issues related to misprinting or damaged or defective items sent to the customer, it must be communicated to Katch Klothing within 5 days upon the delivery of the product. For items lost in shipment, claims, if any, must be communicated not later than 5 days after the estimated delivery date.
Broken products received:
In the case of fragile products like Mugs and Framed posters, all issues have to be raised within 5 days from the date of delivery of the product. In order to raise a replacement request, send us pictures of the broken product along with the original packaging in which the product was received by the customer, showing the shipping label and the customer details on it clearly for verification.
Courier Returns:
Please courier, received product to Katch Klothing within 5 days for product exchange.
KATCH KLOTHING PRIVATE LIMITED,
No. 89, Grand Northern Trunk Road, Building No. 6, 2nd Floor, Madhavaram, Chennai 600 110.
When we receive the returned shipment, it will be updated in your account and an update will be sent to you by email registered with us.
We click photos of the product giving you the actual picture of colour, design and quality. However, there are times when the camera lens cannot match the perspective of an eye and thus slight colour difference seen in the product is unavoidable. Some products and colours also tend to look slightly brighter in photos as the camera lens always highlights certain colours more.
Also, our products are truly handcrafted and hand made. Slight irregularities in motifs, texture, and colour are a part and parcel of handcrafted products and lend character to them. Please also understand that, unlike chemical dyed and digitally printed products, handcrafted products are not mass manufactured but made in batches. Thus slight variation in colour, shade, the motif in each batch produced is natural due to the human involvement in the process.
However, if the product has a genuine quality/manufacturing defect then we are open to extending a full refund or re-fulfilling your order.
Refund Policy:
Refund will be made in the same form that the payment is received within 7 working days from the date of cancellation of the order.
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
- All items must be in their original packaging with product tags intact
- All items must be unworn, unused, unwashed and in its original condition
- Footwear should have no scuff marks on its outsole
- Originals receipts would need to be included
- All items would need to be purchased originally from India
If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.